vCTO Secure Blog

vCTO Secure has been serving the Seattle area since 2011, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

AI Is Fueling Dynamic Data Analytics

AI Is Fueling Dynamic Data Analytics

Decision-making is such a big part of business, and a lot of time the “gut feeling” may actually work against their stated aims. By incorporating back-end analysis into their strategy, business owners can get insights that they typically wouldn’t even consider. It can make their businesses more money through improved sales, customer relationships, and efficiency. In today’s blog, we will go through what the incorporation of AI means for businesses regarding their business intelligence.

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How Improved Internet Speeds Affect Businesses

How Improved Internet Speeds Affect Businesses

Internet speeds have significantly increased over the past few years, driven by the growing demand for online activities. This acceleration offers numerous advantages for businesses across various sectors. Here are five key benefits that businesses can leverage with faster Internet speeds.

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Multi-factor Authentication is a Critical Part of Modern Business Insurance

Multi-factor Authentication is a Critical Part of Modern Business Insurance

Nowadays, businesses are taking cybersecurity much more seriously. Many insurers require businesses to adhere to specific cybersecurity standards before offering coverage. A key requirement is the implementation of multi-factor authentication (MFA).

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Understanding the Fundamentals of Cybersecurity Can Make a Difference

Understanding the Fundamentals of Cybersecurity Can Make a Difference

Prioritizing cybersecurity is mandatory for all business owners, but many don’t know where to start. As a result, many businesses deal with cybersecurity issues that can put them behind and even ruin a good thing. In today’s blog, we provide a guide that explains the basics of cybersecurity for anyone to follow.

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4 Software Tools That Can Keep You on the Right Track

4 Software Tools That Can Keep You on the Right Track

When you run a business, it’s often hard to know what to do. There are several strategies that you could potentially implement for every single part of your business. When things go right, you look like a genius; when things go horribly wrong, you can look like a fool. In this blog, we plan on outlining some things that every business owner should do to improve their business.

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SMBs Can Benefit from Managed IT Services

SMBs Can Benefit from Managed IT Services

You would be hard-pressed to find anything more important to a company’s success than information technology. Today, we want to cover five of the most important tools modern businesses can use to improve operations and engage in commonly known and standardized best practices.

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How to Adjust Your IT Infrastructure as You Change Office Spaces

How to Adjust Your IT Infrastructure as You Change Office Spaces

One sure sign of a healthy business is that it is growing—possibly to the point that your office space seems less and less spacious. Time to move!

But not so fast: what about your IT infrastructure? Are you prepared to move it? How does one even begin to do that?

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Use These 3 Tips to Work More Effectively with Your IT Provider

Use These 3 Tips to Work More Effectively with Your IT Provider

It can be tricky to speak to your managed service provider about problems with your technology. However, you can make it easier by following some simple strategies. Today, we want to share some tips that have helped our clients communicate their issues and resolve problems as quickly as possible.

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How a CRM Can Change Your Business’ Customer Dynamic

How a CRM Can Change Your Business’ Customer Dynamic

Your customers—both those you currently work with and those you have yet to onboard—are the key to unlocking your company’s potential. Therefore, it stands to reason that you’ll want a solution in place to help you manage the interactions you have with potential customers. This is what a customer relationship management tool, or CRM, is all about. With the right CRM, you can fully leverage your organization’s customer base to maximize profits and attract new leads.

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Build Flexibility with Remote Access Solutions

Build Flexibility with Remote Access Solutions

Chances are, some of your employees operate outside the traditional office setting, whether it's occasional remote work or a permanent setup. Consequently, your business needs to furnish your team with the necessary tools and resources to ensure their success. It's a good practice to carefully evaluate the technology you provide, particularly for those who work remotely part-time, and to strategize how your team will access these resources.

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How Employee Burnout Contributes to Churn (Turnover)

How Employee Burnout Contributes to Churn (Turnover)

You must make difficult decisions in any walk of life, especially in running a business. The most critical decisions will focus on policies that help you keep employees and ensure they are motivated. Today, we want to discuss some of the problems associated with employee churn, or turnover, and what you can do to combat it in today’s modern business environment.

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Reducing Support Costs Can Help Your Tech Budget Work for You

Reducing Support Costs Can Help Your Tech Budget Work for You

Businesses are increasingly reliant on technology, and effectively managing IT support costs has become crucial. With approximately three to six percent of a company's revenue allocated to technology expenses, exceeding the monthly budget can have adverse repercussions on the ability to allocate funds elsewhere.

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Downtime Is a Predator. Is Your Business the Prey?

Downtime Is a Predator. Is Your Business the Prey?

Downtime in a business context can be considered a "business predator" because it can have detrimental effects on a company's operations, profitability, and overall success. Downtime refers to the period during which a business' critical systems, processes, or equipment are not functioning as intended. Here are some reasons why downtime is often seen as a threat to businesses.

Financial Impact

Downtime can result in significant financial losses. When key revenue-generating systems or production processes are unavailable, businesses may lose sales, incur extra expenses, or face penalties for failing to meet contractual obligations. Downtime can also prevent a business from pursuing new opportunities or responding to market changes. In a rapidly evolving market, missing out on opportunities can have long-term consequences, and can be the difference between business growth and stagnation.

Operational Impact

Downtime leads to decreased productivity as employees cannot perform their tasks efficiently. This results in wasted time, missed deadlines, and a drop in overall output. In cases where downtime is due to data loss or system failures, it can result in the loss of critical information, which can be difficult or impossible to recover. This can have severe consequences for businesses, especially when it comes to sensitive or irreplaceable data. Frequent downtime can demoralize employees who must deal with the frustration and stress of interrupted work. Low morale can lead to higher turnover rates and decreased employee engagement.

Customer Impact

Prolonged or frequent downtime can do significant damage to a company's reputation. Customers and partners may perceive the business as unreliable, which can be challenging to overcome. Also, these unfortunate companies may find it challenging to compete effectively in markets with companies that show better reliability.

If you struggle with downtime, you can do better. If you don’t, you need to ensure that continues. The IT professionals at vCTO Secure can help. We can introduce you to technologies and strategies that are designed specifically to reduce downtime and improve operational efficiency. Get a professional perspective by calling (206) 895-5595 today.

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Four Errors Small Businesses are Making and What to Do to Fix Them

Four Errors Small Businesses are Making and What to Do to Fix Them

Using the right technology can streamline operations, enhance customer engagement, and boost overall productivity. Despite its potential benefits, many small businesses often make significant mistakes when it comes to technology implementation. Let’s explore some of the biggest technology blunders small businesses make and how to avoid them.

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Do You Need Assistance with Your IT Strategy?

Do You Need Assistance with Your IT Strategy?

IT strategies play a pivotal role in helping companies navigate this complex terrain, but they often require a substantial amount of time to be effectively implemented. This week, we'll explore the reasons behind the seemingly sluggish pace of IT strategy implementation and why patience is indeed a virtue in the world of technology.

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Marketing Technology for Growing Businesses

Marketing Technology for Growing Businesses

Much of our blog content discusses the technology used by businesses as a part of their operations, but technology is extremely valuable for several other parts of running a business, including managing relationships with existing and potential customers. The technology of marketing can be remarkably effective for getting the word out about your goods and services, and you will want to ensure your IT is up to the task of managing it.

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What Makes Data So Invaluable to Businesses?

What Makes Data So Invaluable to Businesses?

Data is a critical asset for modern businesses, simply because it can be utilized to help improve an organization’s operations in a variety of ways. Let’s explore some of the various approaches you can take to leveraging the data you collect to add value to your business.

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Yes, Managed Services Really Pay for Themselves: Here’s Why

Yes, Managed Services Really Pay for Themselves: Here’s Why

Businesses make money by providing services to their customers that bring them value. This business model is at the core of managed IT services, where the offerings are widely considered to pay for themselves, so to speak. Individually, the services might not seem like they would impact your bottom line that much, but when combined, they are a force to be reckoned with.

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Did You Know? Google Pays Billions to Maintain Default Search Rights on Apple Products

Did You Know? Google Pays Billions to Maintain Default Search Rights on Apple Products

Google is one of the world’s biggest technology companies, but have you ever wondered how exactly it manages to maintain its iron grip on the search engine market? It’s especially curious when you consider that there are other major technology companies out there that might want a piece of the pie, like Apple, yet choose not to. Well, it turns out there is a very good reason for that, and as you might suspect, large amounts of money are involved.

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In a Remote and Hybrid Work Environment, Encryption is Vital

In a Remote and Hybrid Work Environment, Encryption is Vital

Businesses have been utilizing flexible working conditions in increasing droves, due in no small part to the pandemic, but many continue to hold onto these policies in at least some capacity. Businesses, therefore, need to be very cognizant of data retrieval policies and security measures that can keep their organization safe.

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Dark Web Monitoring

When you visit the Internet, you are more than likely sticking to the pages that can be accessed by typing an address into your browser, or by clicking on a link in a search result.

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Seattle, Washington

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With human error causing over 92% of data breaches, we understand the importance of focusing on the weakest link by empowering employees through self-improvement, personal protection, and engaging training that is relate-able, not demeaning.

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