vCTO Secure Blog

vCTO Secure has been serving the Seattle area since 2011, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Adjust Your IT Infrastructure as You Change Office Spaces

How to Adjust Your IT Infrastructure as You Change Office Spaces

One sure sign of a healthy business is that it is growing—possibly to the point that your office space seems less and less spacious. Time to move!

But not so fast: what about your IT infrastructure? Are you prepared to move it? How does one even begin to do that?

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You Need to Address Your Employees’ Cybersecurity Knowledge

You Need to Address Your Employees’ Cybersecurity Knowledge

It's remarkable, but if you were to assess the greatest threats to your business, your users would likely rank high on that list. Human error poses a significant challenge to your security because cybercriminals exploit your employees' fallibility and proneness to mistakes.

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This 1996 Conceptual Essay on IT Support Gives Us the Warm Fuzzies

This 1996 Conceptual Essay on IT Support Gives Us the Warm Fuzzies

Oftentimes, a technology issue has less to do with the technology itself and more with the one using it. User error is simply one of the biggest reasons why technology support is asked for, and it’s such a common occurrence that it leads to many users becoming the butt of jokes among IT workers. People who provide IT support must practice empathy and understanding rather than foster this antagonistic mindset amongst teams.

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Use These 3 Tips to Work More Effectively with Your IT Provider

Use These 3 Tips to Work More Effectively with Your IT Provider

It can be tricky to speak to your managed service provider about problems with your technology. However, you can make it easier by following some simple strategies. Today, we want to share some tips that have helped our clients communicate their issues and resolve problems as quickly as possible.

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Three Variables to Address to Fix Your IT Budget

Three Variables to Address to Fix Your IT Budget

Concerns over operational expenses, particularly regarding technology, weigh heavily on many business owners. For some, these expenses can spiral out of control, leading to financial problems in vital areas of the organization. Every business needs to ask how it can rectify its IT spending to bring on a culture of overall improvement.

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How a CRM Can Change Your Business’ Customer Dynamic

How a CRM Can Change Your Business’ Customer Dynamic

Your customers—both those you currently work with and those you have yet to onboard—are the key to unlocking your company’s potential. Therefore, it stands to reason that you’ll want a solution in place to help you manage the interactions you have with potential customers. This is what a customer relationship management tool, or CRM, is all about. With the right CRM, you can fully leverage your organization’s customer base to maximize profits and attract new leads.

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Build Flexibility with Remote Access Solutions

Build Flexibility with Remote Access Solutions

Chances are, some of your employees operate outside the traditional office setting, whether it's occasional remote work or a permanent setup. Consequently, your business needs to furnish your team with the necessary tools and resources to ensure their success. It's a good practice to carefully evaluate the technology you provide, particularly for those who work remotely part-time, and to strategize how your team will access these resources.

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How to Identify and Avoid Phishing Tactics

How to Identify and Avoid Phishing Tactics

One of the most dangerous types of threats is the many phishing scams you and your employees could fall victim to. While it might be tempting to poke fun at the people who succumb to seemingly obvious phishing attacks, the reality of the matter is that some phishing attacks are anything but, and they are only growing more sophisticated over time.

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3 Ways Managed IT Benefits Your Bottom Line

3 Ways Managed IT Benefits Your Bottom Line

Managed IT services are a great way for your business to save money, but what specifically do these types of services do to have such a profound impact on your budget? The impact stems from three primary causes: a reliable level of service, a proactive stance on maintenance and management, and access to professional technicians with decades of expertise.

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Here’s a Useful Password Cheat Sheet

Here’s a Useful Password Cheat Sheet

Passwords are the main line of defense between your data and the myriad of people who want to use it for their own benefit. Knowing the major threats is important with so much pressure on your passwords. Today, we’d like to provide a cheat sheet to help you manage your passwords more effectively. 

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With human error causing over 92% of data breaches, we understand the importance of focusing on the weakest link by empowering employees through self-improvement, personal protection, and engaging training that is relate-able, not demeaning.

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